New Lecture

Learning objective and outcomes:

  • step two of the eight step sales process
  • Interview, commonly referred to as counselling and qualifying
  • Making friends
  • L.E.A.R. principle
  • Filling our the worksheet: gather contact information, introduce inventory, seek trade-in intentions and share pricing
  • no two customers are the same: four buyer behaviours and how to be most effective with each

Complete and Continue